Refund Policy

All Aviva products have been through vigorous validations and carry 100% satisfaction warranty. We guarantee their use on verified applications as indicated on Aviva's website and publications. Aviva customers may receive a product refund if performance of our product is inconsistent with our statements.



Shipping Policy

Orders received Monday through Fridays before 10 am PST (GMT -8) are shipped the same day. Orders received after this time are shipped the next business day.

  • In order to process your order a Purchase Order number or credit card information has to be provided.
  • Domestic orders are shipped for next day delivery. International orders sometimes take between 3 to 5 business days for delivery.
  • Some of our products are shipped on wet or dry ice to maintain their quality during transit.
  • If you want to see our rates for standard shipments,  including wet/dry ice shipments, please click to following link. Rates for Shipments



Privacy Policy

It is important to us to protect your privacy and confidentiality. Please review the following statement to better understand how Aviva Systems Biology collects, uses, and safeguards the personal information you provide to us on our Website.

What kind of information do we collect?

We collect personal information from you when you register on our site, place an order, subscribe to our mailing list and/or respond to our customer satisfaction survey. You may be asked to enter your name, e-mail address, mailing address, organization/institution name, phone number, fax number, and credit card or purchase order information. We ask this information in order to process your order and give you the best possible customer service. We also use your information to personalize your experience, improve our website, administer promotions, and provide you with information regarding new products. We continually strive to improve our website in order to better serve you and we may use your information and the feedback we receive to do so. We also use your information to send you e-mails about our current promotions and special offers. If you wish to unsubscribe to these emails please see the instructions at the bottom of the e-mail. All marketing and promotional e-mails sent by us include an unsubscribe link as per the CAN-SPAM act.

Aviva Systems Biology's Use of Cookies

We use cookies to recognize your browser and remember certain information. Cookies are also used to process items in your cart, save your preferences, and help us compile data in regard to site traffic. Aviva Systems Biology follows strict security procedures designed to protect your personal information. Any and all personally identifiable information collected by Aviva Systems Biology will be kept strictly confidential and will not be sold, shared, loaned, rented, or given to a third party except for the sole purpose of delivery of the products ordered. If for any reason you do not feel comfortable submitting personal information online, please contact our Customer Service Team at 1-888-880-0001 and we would be more than happy to assist you in placing your order. Also, Aviva Systems Biology reserves the right to make any changes to this policy deemed necessary without prior notice, so please check our Private Policy link before providing any personal information. These changes will not affect any information given to us prior to the date it was updated.